How to Access the WhiskeyMate Swag Shop and Track Your Orders

Overview

The Swag Shop is a web store you can open from the WhiskeyMate apps. When you open it from inside the app, WhiskeyMate hands your sign-in to the website so you arrive already signed in and your order history is ready.

Open the Swag Shop

• iOS: open the main menu and tap Swag Shop.
• Android: open the app menu, expand Swag Shop, then choose Store.
• Either way the store opens in your browser at whiskeymate.net/store. For a quick tour of filters, sizes, cart and checkout, see WhiskeyMate Swag Shop.

Checkout and fulfillment

• Payments: checkout runs on the Swag Shop website using Stripe.
• Fulfillment: orders are printed and shipped by Printful. Shipping options depend on your destination address.

Track your orders in the app

• iOS: tap Order History to open the in-app Order Status screen.
• Android: open the menu, then Swag Shop, then Orders.

What you'll see

• Order list: each order shows a date, an order ID and a status badge.
• Details: items, shipping address and the emails sent for that order.
• Timeline: the order's progress from submitted to shipped.
• View Full Order: opens the full order page on the website, with tracking links once the order ships.

Ask Fitz about your order

Ask Fitz “Where is my order?” and it will look up your own store orders: status, items, total and tracking. It only ever sees your account's orders. For returns, refunds or a problem with an order, Fitz will point you to info@whiskeymate.net.

Troubleshooting

• The store doesn't recognize you: make sure you are signed in to WhiskeyMate, then open the Swag Shop from inside the app again so it passes a fresh sign-in.
• No orders show up: you will see “No orders found”. If you checked out as a guest, look the order up on the website with the checkout email and order number: Track My Order.
• Status feels behind: printing and shipping updates come from Printful and can take time to appear.