How to Check the Status of Your WhiskeyMate Swag Shop Order

Check your order status

Open whiskeymate.net/store/order-status. You can get there from the Track order link in the Swag Shop.

• Signed in? Your orders appear under Your orders, each with its details.
• Checked out as a guest? Enter the email on the order and the order number from your receipt (the pi_… Payment ID or the Printful order number).

What you can see

• Order summary: items, sizes and colors, quantities and totals
• Shipping: method, estimated or actual delivery window
• Fulfillment progress: Submitted, Making, Fulfilled, Shipped and Delivered, plus Pending, On hold, Partial, Canceled or Failed if something needs attention
• Tracking: once your order ships, tracking links appear, and you may also see a packing slip download and a link to the order on Printful
• Emails sent: the receipt and shipping updates we emailed you for this order

How it stays up to date

Printful tells us when your order is created, shipped, fulfilled or runs into trouble, and we update the order and email you when something meaningful changes.

Ask Fitz

While you are signed in, you can ask Fitz “Where is my order?” or “Did my hoodie ship?”. Fitz only sees your own orders and never asks you to paste your email or address into the chat.

Common issues

• The order number must be the pi_… Payment ID or the Printful order number, and the email must match the one used at checkout.
• No orders under your account usually means you checked out as a guest. Use the email and order number lookup instead.
• Tracking links are not available until the order ships.
• Returns and refunds: the published policy is that all sales are final. Questions go to info@whiskeymate.net.

WhiskeyMate uses Stripe for payments and Printful for printing and shipping.