How to View or Track an Order in the WhiskeyMate Swag Shop

Order confirmation

After you pay in the WhiskeyMate Swag Shop you land on a confirmation page that summarizes your order:

• Order summary with each item, quantity, price, subtotal, tax and total
• Customer details (name, email, phone)
• Shipping address and method, with the estimated delivery window
• Payment details such as your Payment ID, the date and the amount received

If the summary does not appear, you will still get a full receipt by email.

Look up your order later

Open Track My Order and use either of these:

• Signed in: your recent orders are listed under Your orders, no typing needed.
• Guest checkout or not signed in: enter the email you used at checkout plus the order number from your receipt. The order number is either the Payment ID (it starts with pi_) or the Printful order number.
• Only have the Payment ID? Open Have a Payment ID only? and paste the pi_… value from your confirmation email.

If you try too many lookups in a short time you will be asked to wait a minute and try again.

Didn't get a receipt?

Check your spam or promotions folder. Still nothing? Email info@whiskeymate.net with your name and the item(s) you ordered and we will help.

Shipping

Orders are printed and shipped by Printful using the rate you chose at checkout. The estimated delivery window comes from Printful and can shift with regional delays. Tracking links appear once your order ships.